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Duration:

4 Weeks

Deliverables:

Tools:

Miro, Google Form/Sheets, Figma, After Effects, Mindmeister, Photoshop

Client:

Lavazza

Overview:

First work experience during the master in UX/UI Design in Talent Garden, in collaboration with Lavazza. The goal was one: to improve the "coffee away from home" experience by working on the current "Piacere Lavazza" mobile app.

My Role:

1: 1 interviews and research organization, wireframe and prototyping.

Team:

Flavio Gritti - Junior UX/UI Designer

Riccardo Imperiale - Junior UX/UI Designer

Paola Chiono - Junior UX/UI Designer

Alberto Giorgi - Junior UX/UI Designer

Matteo Moscato - Junior UX/UI Designer


The mockups above represent two of the solutions developed in these 4 weeks, structured following a Design Thinking approach known as double diamond *.

With the 3 vertices along the horizontal axis which in order represent: (left vertex) the problem presented by Lavazza, (central vertex) the definition of the problem we have reached and finally (right vertex) the final prototype.

With the 3 vertices along the horizontal axis which in order represent: (left vertex) the problem presented by Lavazza, (central vertex) the definition of the problem we have reached and finally (right vertex) the final prototype.

1. Discover

2. Define

3. Develop

4. Deliver

1. Discover

First thing we did, we defined our users...

Young users, between 16 and 35 years old, who frequently use coffee machines: therefore students (especially university students) and workers.

To better understand the problem, we asked ourselves a couple of questions:

What thoughts does the coffee break evoke?

What makes a coffee break enjoyable?

Starting from these questions, we were able to better organize what would later be our qualitative and quantitative methods of analysis:

1:1 Interviews...

Attended by 20 users: 10 students and as many employees.

...and surveys

From which we collected about 200 responses, including students and workers.

2. Define

Personas and respective User journey

Questa รจ la rappresentazione grafica che abbiamo scelto per le nostre personas, poche informazioni ma molto rappresentative della tipologia di utente in target.